Relationship among loyalty, satisfaction and intention : the mediating role of trust
R. Lerbin, R. Aritonang
Year of publication: |
März 2017
|
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Authors: | Lerbin, R. ; Aritonang, R. |
Published in: |
International journal of economic perspectives : IJEP. - Famagusta : Soc., ISSN 1307-1637, ZDB-ID 2464117-0. - Vol. 11.2017, 1, p. 1608-1620
|
Subject: | Intention | Trust | Loyalty | Satisfaction | Bank Services | Vertrauen | Confidence | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Arbeitszufriedenheit | Job satisfaction | Bank | Mitarbeiterbindung | Employee retention |
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