Relationship between service quality, consumer values, satisfaction and loyalty : an empirical study of a shopping mall
Year of publication: |
2021
|
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Authors: | Campos, Domingos Fernandes ; Barros, Kelson Wagner da Silva ; Souza, Lieda Amaral de ; Guimarães, Julio Cesar Ferro de |
Published in: |
International journal of services and operations management : IJSOM. - Genève : Inderscience Enterprises, ISSN 1744-2389, ZDB-ID 2205101-6. - Vol. 39.2021, 4, p. 541-562
|
Subject: | customer loyalty | service quality | customer satisfaction | hedonic and utilitarian values | shopping mall | structural equation model | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Einkaufszentrum | Shopping center | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Strukturgleichungsmodell | Structural equation model |
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