The Relationship between the Managers' Emotional Intelligence and the Non-Managerial Employees’ Organizational Citizenship Behavior in the Banking Sector in Sri Lanka

The purpose of this study was to investigate the impact of Managers' Emotional Intelligence on Non-Managerial Employees' Organizational Citizenship Behavior in commercial banks in Sri Lanka. The data were collected from a sample of 75 managers and their 300 non-managerial employees in commercial banks in Sri Lanka using convenience sampling method. Two questionnaires were administered among managers. The level of Emotional Intelligence of the managers and the level of Organizational Citizenship Behavior of the non–managerial employees were evaluated by the managers. Data collected were analyzed using regression analysis and correlation coefficient. The results of the study indicated that Emotional Intelligence had a significant positive relationship with Organizational Citizenship Behavior. It was recommended that Emotional Intelligence of the managers should be enhanced to improve the Organizational Citizenship Behavior of the non-managerial employees