Relationships among customer loyalty, customer satisfaction, corporate image and behavioural intention on social media for a corporation
Year of publication: |
2018
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Authors: | Lv, Haixia ; Yu, Guang ; Wu, Gang |
Published in: |
International journal of information technology and management : IJITM. - Genève : Inderscience Enterprises, ISSN 1461-4111, ZDB-ID 2262721-2. - Vol. 17.2018, 3, p. 170-183
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Subject: | behavioural intention | corporate image | customer satisfaction | customer loyalty | service quality | social media | structural equation | Kundenzufriedenheit | Customer satisfaction | Social Web | Social web | Beziehungsmarketing | Relationship marketing | Firmenimage | Corporate reputation | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour |
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