Relationships between process quality, outcome quality, satisfaction, and behavioural intentions for online travel agencies : evidence from Taiwan
Year of publication: |
2010
|
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Authors: | Chen, Ching-fu ; Kao, Ya-ling |
Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 722623-8. - Vol. 30.2010, 11/12, p. 2081-2092
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Subject: | Reisevermittler | Travel agency | Online-Handel | Online retailing | Electronic Commerce | E-commerce | Dienstleistungsqualität | Service quality | Taiwan |
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