Relationships among service quality, customer satisfaction, word-of-mouth, and customer loyalty : a case study of minimarkets with halal positioning, Jakarta, Indonesia
Bagus Wicaksono Aji and Sri Daryanti
| Year of publication: |
2019
|
|---|---|
| Authors: | Aji, Bagus Wicaksono ; Sri Daryanti |
| Published in: |
Business and management issues in the global and digital era : Indonesian perspectives. - New York : Nova Science Publishers, ISBN 978-1-5361-6275-2. - 2019, p. 279-291
|
| Subject: | Dienstleistungsqualität | Service quality | Indonesien | Indonesia | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Virales Marketing | Viral marketing | Konsumentenverhalten | Consumer behaviour | Kundenbindung | Customer retention | Strukturgleichungsmodell | Structural equation model |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz im Buch ; Book section |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012311744