RELIABILITY OF “EBANKQUAL” SCALE: RETESTING IN INTERNET BANKING SERVICE SETTINGS
Year of publication: |
2012
|
---|---|
Authors: | KUMBHAR, Vijay M. |
Published in: |
Business Excellence and Management. - Facultatea de Management. - Vol. 2.2012, 2, p. 13-24
|
Publisher: |
Facultatea de Management |
Subject: | E-service quality | eBankQual | Scale reliability | Internet banking | Customer satisfaction |
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