Remedy management for product recalls in the automotive industry : how car dealers should time the repair and communicate its outcome
Year of publication: |
2023
|
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Authors: | Gelbrich, Katja ; Voigt, Sarah ; Nazifi, Amin |
Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 167.2023, p. 1-12
|
Subject: | Health Belief Model | Product harm crisis | Product recall | Remedy management | Service recovery |
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