Reorganising the working time system of a call-centre with personnel-oriented simulation
Year of publication: |
2005
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Authors: | Stock, Patricia ; Zülch, Gert |
Published in: |
Integrating human aspects in production management : IFIP TC5/WG5.7 proceedings of the International Conference on Human Aspects in Production Management, 5 - 9 October 2003, Karlsruhe, Germany. - New York, NY : Springer, ISBN 0-387-23078-5. - 2005, p. 57-69
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Subject: | Arbeitszeit | Working time | Simulation | Arbeitszeitgestaltung | Working time arrangement | Theorie | Theory |
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