Reprisal, retribution and requital: Investigating customer retaliation
Year of publication: |
2009
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Authors: | Funches, Venessa ; Markley, Melissa ; Davis, Lenita |
Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 1897731. - Vol. 62.2009, 2, p. 231-239
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