RESEARCH NOTE - Measuring Information System Service Quality: SERVQUAL from the Other Side
| Year of publication: |
2002
|
|---|---|
| Authors: | Jiang, James J. ; Klein, Gary ; Carr, Christopher L. |
| Published in: |
Management information systems : mis quarterly. - Minneapolis, Minn : Soc, ISSN 0276-7783, ZDB-ID 4050897. - Vol. 26.2002, 2, p. 145
|