Resource, service quality and performance triad: a framework for measuring efficiency of banking services
| Year of publication: |
2003
|
|---|---|
| Authors: | Mukherjee, A. ; Nath, P. ; Pal, M. |
| Published in: |
Journal of the Operational Research Society : OR. - Basingstoke, Hampshire : Palgrave, ISSN 0030-3623, ZDB-ID 7160331. - Vol. 54.2003, 7, p. 723-735
|