Responding to crisis : a rhetorical approach to crisis communication
edited by Dan Pyle Millar, Robert L. Heath
| Year of publication: |
2004
|
|---|---|
| Other Persons: | Millar, Dan Pyle (contributor) ; Heath, Robert Lawrence (contributor) |
| Publisher: |
Mahwah, N.J : Lawrence Erlbaum |
| Subject: | Krisenmanagement | Crisis management | Öffentlichkeitsarbeit | Public relations | Sowjetunion | USSR | Rhetorik | Rhetoric | Kommunikation | Communication | Risikokommunikation | Risk communication |
| Description of contents: | Table of Contents [gbv.de] |
Online Resource
| Extent: | Online-Ressource (vii, 379 p) 24 cm |
|---|---|
| Series: | |
| Type of publication: | Book / Working Paper |
| Language: | English |
| Notes: | Includes bibliographical references and indexes Book Cover; Title; Copyright; Contents; Chapter 1 A Rhetorical Approach to Crisis Communication: Management, Communication Processes, and Strategic Responses; Chapter 2 Exposing the Errors: An Examination of the Nature of Organizational Crises; PART I: CRISIS PREPARATION; Chapter 3 Crisis Management: Toward a Multidimensional Model of Public Relations; Chapter 4 Constructing Response During Uncertainty: Organizing for Crisis; Chapter 5 Reframing the Organizational Exigency: Taking a New Approach in Crisis Research Chapter 6 Burkian Counternature and the Vigilant Response: An Anticipatory Model of Crisis Management and TechnologyChapter 7 Reasoned Action in Crisis Communication: An Attribution Theory-Based Approach to Crisis Management; Chapter 8 A Model for Crisis Management; Chapter 9 Patterns of Conflict Preceding a Crisis: A Case Study Analysis; PART II: CRISIS RESPONSE; Chapter 10 Metaphors of Crisis; Chapter 11 Telling a Story: A Narrative Approach to Communication During Crisis Chapter 12 Informed Organizational Improvisation: A Metaphor and Method for Understanding, Anticipating, and Performatively Constructing the Organization's Precrisis EnvironmentChapter 13 A Symbolic Approach to Crisis Management: Sears' Defense of Its Auto Repair Policies; Chapter 14 Telling the Story of Organizational Change; Chapter 15 Managing Organizational Images: Crisis Response and Legitimacy Restoration; PART III: AFTER THE DANCE IS OVER; Chapter 16 Ambiguity as an Inherent Factor in Organizational Crisis Communication; Chapter 17 Image Restoration Discourse and Crisis Communication Chapter 18 Exigencies, Explanations, and Executions: Towards a Dynamic Theory of the Crisis Communication GenreChapter 19 Downsizing or Reduction-in-Force: A Crisis Residual; Chapter 20 Excellent Crisis Communication: Beyond Crisis Plans; Chapter 21 Issue Management During Sudden Executive Departures: Sensemaking, Enactment and Communication; References; Author Index; Subject Index Electronic reproduction; Available via World Wide Web |
| ISBN: | 0-8058-4059-1 ; 0-8058-4060-5 ; 1-4106-0949-9 ; 978-0-8058-4059-9 ; 978-1-4106-0949-6 ; 978-0-8058-4059-9 |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012674870