Responsiveness of the Ombudsman Institution of the Republic of Indonesia Representative of South Sulawesi Province in Handling Maladministration Reports
This study aims to examine how the Responsiveness of the Ombudsman Institute of the Republic of Indonesia Representative of South Sulawesi Province in handling maladministration reports. This type of research is qualitative using a descriptive approach. Data collection techniques are carried out by observation, interviews and documentation. The data analysis technique used consists of data condensation, data presentation and conclusions.The results showed that the responsiveness of the Ombudsman institution of the Republic of Indonesia Representative of South Sulawesi Province has been very responsive in serving and also responding to every community who comes to provide reports. This can be seen from Every community that comes will be responded by employees, by providing an understanding of what the Ombudsman is, its functions, duties and authorities as well as the apparatus providing questions related to cases to be reported. Every employee / apparatus also performs services quickly, this is related to community complaints whose resolution process is through time classification, the necessary conditions also do not make it difficult for the community to get services and the report is processed immediately. Then each employee / apparatus performs services appropriately, this is evidenced by the apparatus in charge of having competence in their respective fields, then in the process of continuing community reports, each report will be verified whether the report falls under the authority of the Ombudsman. Every employee/apparatus performs services carefully, according to interviews with whistleblowers, the ombudsman always asks questions related to community reports that come before the report is processed. The apparatus always provides directions to the community so that there is no misunderstanding and makes it easier for the reporting party / community to clearly understand the form of complaint that wants to be reported to the Ombudsman. Every officer / apparatus performs services with the right waktu, it is very visible how the report process is carried out in accordance with the period determined by the Service Assistant and Report Verification (PVL) the report itself is divided into 3 classifications, namely, light, medium, severe. Each report has a level of difficulty and requires a different time to complete because some reports will require many parties involved. Then it can be said that every customer complaint will be responded to by the officer. As a public service institution, of course, the ombudsman always provides services in accordance with established procedures and standards in order to provide services that give birth to a sense of comfort and satisfaction to the community
Year of publication: |
[2023]
|
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Authors: | H, Herman ; Mathar, Karmady ; ., Amirullah ; Arifai, Muh Arifai |
Publisher: |
[S.l.] : SSRN |
Saved in:
freely available
Extent: | 1 Online-Ressource (9 p) |
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Type of publication: | Book / Working Paper |
Language: | English |
Notes: | Nach Informationen von SSRN wurde die ursprüngliche Fassung des Dokuments May 9, 2023 erstellt |
Other identifiers: | 10.2139/ssrn.4443129 [DOI] |
Classification: | z18 |
Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014356527
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