Restoring Success - How three companies engineered customer service overhauls to keep clients happy -- And crank up growth.
Year of publication: |
2005
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Authors: | Taylor, Chris |
Published in: |
Sales & marketing management. - New York, NY : Sales & Marketing Management, ISSN 0163-7517, ZDB-ID 1995327. - Vol. 157.2005, 8, p. 22
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