Retail service quality, satisfaction, and trust : the key to shopper loyalty in the context of the Indonesian traditional market
Moh Farid Najib and Adila Sosianika
Year of publication: |
2019
|
---|---|
Authors: | Najib, Moh Farid ; Sosianika, Adila |
Published in: |
International journal of electronic marketing and retailing : IJEMR. - Olney, Bucks. : Inderscience Enterprises Ltd., ISSN 1741-1025, ZDB-ID 2193368-6. - Vol. 10.2019, 4, p. 425-440
|
Subject: | retail service quality | satisfaction | trust | loyalty | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Einzelhandel | Retail trade | Beziehungsmarketing | Relationship marketing | Vertrauen | Confidence | Konsumentenverhalten | Consumer behaviour | Indonesien | Indonesia |
Saved in:
Online Resource
Saved in favorites
Similar items by subject
-
Ahasanul Haque, (2023)
-
Gulati, Shabnam, (2023)
-
Hannan, Sufrin, (2017)
- More ...
Similar items by person