RETAILING SERVICES: A CASE STUDY OF THE CHANGING SERVICE EXPERIENCE IN BETTING SHOPS
Year of publication: |
1993
|
---|---|
Authors: | Jones, Peter |
Published in: |
International Journal of Retail & Distribution Management. - MCB UP Ltd, ISSN 1758-6690, ZDB-ID 2032071-1. - Vol. 21.1993, 2
|
Publisher: |
MCB UP Ltd |
Subject: | Betting | Customer service | Gambling business | Service quality | Training techniques |
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