Rethinking lean in healthcare : a business novel on how a hospital restored quality patient care and obtained financial stability using lean

1. The board meeting -- 2. The cement that holds everything together -- 3. A not so restful Sunday -- 4. An unwelcomed suggestion -- 5. Identifying waste -- 6. A lean experiment -- 7. Culture change and systems thinking -- 8. Status boards -- 9. The house of lean -- 10. Applicable stories -- 11. Creating the plan -- 12. Some results -- 13. Follow-up board meeting -- 14. No time to celebrate -- 15. Meet the new lean consultant -- 16. Kick-off meetings -- 17. Training -- 18. Staff overview -- 19. Rounding -- 20. A year later.