Rethinking patient safety

chapter 1 Patient Safety -- chapter 2 The Scale of the Problem -- chapter 3 A Culture of Learning -- chapter 4 Systems Approach to Safety -- chapter 5 The Right Culture for Safety -- chapter 6 Learning or Counting from Incidents -- chapter 7 Relegated to the Back Office -- chapter 8 The Impact on Front-Line Workers -- chapter 9 The Implementation Challenge -- chapter 10 Implementation: The Way Forward -- chapter 11 The Next Fifteen Years and Beyond -- chapter 12 Sign Up to Safety -- chapter 13 Enlightenment -- chapter 14 An Evolving Concept -- chapter 15 Facilitated Conversations.