Rethinking service recovery : a customer empowerment (CE) perspective
Year of publication: |
2012
|
---|---|
Authors: | Pranic, Ljudevit ; Roehl, Wesley S. |
Published in: |
Journal of business economics and management. - Vilnius : VTGU Press Technika, ISSN 1611-1699, ZDB-ID 2208925-1. - Vol. 13.2012, 2, p. 242-260
|
Subject: | Kundenservice | Customer service | Dienstleistungsqualität | Service quality | Beschwerdemanagement | Complaint management | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing |
-
Service recovery : the moderating role of customer loyalty in the context of Moroccan retail banking
Bendriouch, Fatima Zahra, (2023)
-
Engaging the avatar : the effects of authenticity signals during chat-based service recoveries
Esmark Jones, Carol L., (2022)
-
Madera, Juan M., (2020)
- More ...
-
Rethinking service recovery: a customer empowerment (CE) perspective
Pranic, Ljudevit, (2011)
-
Rethinking service recovery : a customer empowerment (CE) perspective
Pranic, Ljudevit, (2012)
-
The Effects of Selected Macroeconomic Variables on the Presence of Foreign Hotels in Croatia
Novak, Mili, (2012)
- More ...