Return on Investment des IKT-Einsatzes in Contact Centern
by Andreas Erat
| Year of publication: |
2005
|
|---|---|
| Authors: | Erat, Andreas |
| Publisher: |
Fribourg : iimt Univ. Press |
| Subject: | Callcenter | Call centre | Betriebliches Informationssystem | Business intelligence system | Return on Investment | Return on investment | Schweiz | Switzerland |
| Description of contents: | Table of Contents [gbv.de] ; Description [iimt.ch] ; Description [iimt.ch] |
| Extent: | VIII, 115 S. graph. Darst. 21 cm |
|---|---|
| Series: | Institute reports / iimt. - Fribourg/Suisse : iimt-Univ.-Press, ZDB-ID 2284093-X. - Vol. 2005,09 |
| Type of publication: | Book / Working Paper |
| Language: | German |
| ISBN: | 3-906428-99-0 ; 978-3-906428-99-4 |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003693709