- Non-Technical Summary
- An Overview of the Case to be Made
- Section One: Transactional Processes
- 1. Introduction
- 2. An Overview of the Transactional Process
- 3. Transactional Roles
- 4. Currencies and Goods
- 5. Transactional Infrastructure
- 6. Dynamics
- 7. Scope for Exclusion
- Section Two: The Social Context
- 1. Introduction
- 2. Components of the Social Context
- 3. Cultural Norms, Expectations and Aspirations
- 4. Objectives and Strategies
- 5. Transactional Spheres, Currencies and Goods
- 6. Dynamics
- 7. Scope for Exclusion
- Section Three: Identity
- 1. Introduction
- 2. The Importance of Context and Perspective
- 3. Components of Identity
- 4. Assessments, Attitudes and Actions
- 5. Construing Identity
- 6. Discrimination
- 7. Scope for Discrimination in Different Types of Transaction
- 8. The Role Of Discrimination in Promoting Exclusion
- Conclusion: Including Diversity
- Bibliography
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