Revisiting customer participation in service encounters: does culture matter?
Year of publication: |
2003
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Authors: | Youngdahl, William E. ; Kellogg, Deborah L. ; Nie, Winter ; Bowen, David E. |
Published in: |
Journal of operations management : publ. quarterly by the American Production & Inventory Control Society, Inc. - Amsterdam [u.a.] : Elsevier, ISSN 0272-6963, ZDB-ID 8562258. - Vol. 21.2003, 1, p. 109-120
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