Revisiting the smiling service worker and customer satisfaction
| Year of publication: |
2008
|
|---|---|
| Authors: | Söderlund, Magnus ; Rosengren, Sara |
| Published in: |
International journal of service industry management : IJSIM. - Bradford : Emerald, ZDB-ID 1041356x. - Vol. 19.2008, 5, p. 552-574
|