Ringing the changes? Union recognition and organisation in call centres in the UK finance sector
| Year of publication: |
2002
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|---|---|
| Authors: | Bain, Peter ; Taylor, Phil |
| Published in: |
Industrial relations journal : the European journal for analysis, policy and practice. - Oxford [u.a.] : Blackwell, ISSN 0019-8692, ZDB-ID 4108486. - Vol. 33.2002, 3, p. 246-261
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