Risk-based thinking : managing the uncertainty of human error in operations

Introduction -- A nuclear professional -- A strategic approach -- Fundamentals of human and organizational performance -- Risk-based thinking and chronic uneasiness -- Critical steps -- Systems thinking for H&OP -- Systems learning -- Managing human performance -- Integrating and executing H&OP and risk-based thinking -- Epilogue: Live long and prosper -- Appendix 1: Glossary of terms -- Appendix 2: Generic local factors -- Appendix 3: Common error traps -- Appendix 4: Fundamental human performance tools -- Appendix 5: Candidate indicators for H&OP -- Appendix 6: The building blocks of H&OP : self-assessment criteria -- Appendix 7: Suggested reading -- Index