Ritz-Carlton and EMC: The gold standards in operational behavioral differentiation
| Year of publication: |
2004
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|---|---|
| Authors: | Bacon, Terry R. ; Pugh, David G. |
| Published in: |
Journal of organizational excellence : realizing the value of human capital. - New York, NY : Wiley, ISSN 1531-1864, ZDB-ID 20434170. - Vol. 23.2004, 2, p. 61-76
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