Role Theory and the Management of Service Encounters
| Year of publication: |
1999
|
|---|---|
| Authors: | Broderick, Anne J. |
| Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 7226238. - Vol. 19.1999, 2, p. 117-131
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