Root Cause Analysis : Improving Performance for Bottom-Line Results

Introduction/reflections -- Authors -- Introduction to the PROACT root cause analysis (RCA) work process -- Introduction to the field of root cause analysis -- Creating the environment for RAC to succeed: the reliability performance process (TRPP) -- Failure classification -- Opportunity analysis: mindfulness -- Asset performance management systems (APMS): automating the opportunity analysis process -- Preserving event data -- Ordering the analysis team -- Analyzing the data: introducing the PROACT logic tree -- Communicating findings and recommendations -- Tracking for bottom-line results -- The role of human error in root cause analysis: understanding human behavior -- Do human performance learning teams make RAC obsolete? -- Is there a direct correlation between reliability and safety? -- Automating root cause analysis: introducing PROACtOnDemand -- Case histories -- Index.