SAP makes strategic shift after assessing its people processes

Purpose – This article outlines a framework that enables company leaders to make assessments of the pay‐off from human‐capital investments. Design/methodology/approach – This briefing is prepared by an independent writer who adds her own comments and places the article in context. Findings – Contends that organizations that focus on processes devoted to creating a people strategy aligned with business strategy, providing supportive work environments, and developing employees by giving them ample opportunities to grow, achieve greater economic success than those that do not. Practical implications – Helps executives to determine whether they are getting significant return on their investment in human capital. Originality/value – The briefing saves busy executives and researchers reading time by selecting only the most pertinent information and presenting it in an easy‐to‐digest form.