Satisfaction and positive emotions : a comparison of the influence of hotel guests' beliefs and attitudes on their satisfaction and emotions
Anupama Sukhu, Hyeyoon Choi, Milos Bujisic, Anil Bilgihan
| Year of publication: |
2019
|
|---|---|
| Authors: | Sukhu, Anupama ; Choi, Hyeyoon ; Bujisic, Milos ; Bilgihan, Anil |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 77.2019, p. 51-63
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| Subject: | Lodging industry | Servicescape | Beliefs | Attitudes | Satisfaction | Emotion | Word of mouth recommendations | Mobilkommunikation | Mobile communications | Kundenzufriedenheit | Customer satisfaction | Hotellerie | Hotel industry | Arbeitszufriedenheit | Job satisfaction | Konsumentenverhalten | Consumer behaviour | Virales Marketing | Viral marketing | Zufriedenheit | Meinung | Opinion | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2018.06.013 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011988431