Satisfaction with service recovery: Perceived justice and emotional responses
| Year of publication: |
2009
|
|---|---|
| Authors: | del Río-Lanza, Ana Belén ; Vázquez-Casielles, Rodolfo ; Díaz-Martín |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 1897731. - Vol. 62.2009, 8, p. 775-781
|