Scenario planning approach to strategic management of small travel business in Malaysia

Scenario planning, an alternative strategic management tool, has given a new meaning and dimension to the way strategy should be thought, discussed and implemented in organizations. This paper introduces scenario planning in the way the turbulent world should be better managed by looking for possible futures and not predicting the only future. No matter how rational strategic planners are, the complexity of the business environment would still leave the planners guessing of their planned and predicted future. This study undertaken using scenario planning technique by looking at the future of the small travel business in Malaysia. The three plausible scenarios discovered were ‘stormy weather’, ‘blizzards’ and ‘occasional shower’. The study recommended that strategic options available for the businesses were ‘differentiation’, ‘new services’, ‘diversification and mergers/acquisition’. These options are applicable for all scenarios.