Searching for the ‘Holy Grail’ at ICL

Analyses ICL (formerly International Computers, Ltd), founded in 1968, which was taken over (90.1%) by Fujitsu, that operates in over 80 countries and employs 21,000 people — mostly in Europe. Believes that implementing knowledge management — as a key business process — can aid in organizational learning. Comments on Elizabeth Lank, programme director, knowledge management at ICL, whose mission (Holy Grail) is to focus management attention on identifying, managing and sharing knowledge ideas and expertise as a key asset throughout ICL. Further discusses the programme to implement a knowledge management programme in ICL, plus possible hurdles. Warns there are major traps on the way to grasping this particular Holy Grail.