Seeking sustaining innovation.

Cover -- Editor's letter -- The age of Agile -- If your market is a competitive dogfight, think like a cat -- Observational skills: eye-openers for innovation -- Idea labs: instituting an innovation discovery process capable of sustaining the business -- Partnering with AI: how organizations can win over skeptical managers -- Joseph Badaracco: Working through "gray area problems" as a manager and resolving them as a human being -- Before I speak I want to say something: the setup for persuasion.