Seize the favorable impression : how hosts should manage positive online reviews
Year of publication: |
2024
|
---|---|
Authors: | Wang, Bo ; Jia, Ting |
Published in: |
International journal of contemporary hospitality management. - Bingley : Emerald, ISSN 1757-1049, ZDB-ID 2028752-5. - Vol. 36.2024, 4, p. 1375-1392
|
Subject: | Managerial response | Peer-to-peer accommodation platform | Positive review | Subsequent guest review |
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