Self-service technology recovery : the importance of psychological need support
Byron W. Keating and Marjan Aslan
| Year of publication: |
2023
|
|---|---|
| Authors: | Keating, Byron W. ; Aslan, Marjan |
| Published in: |
Journal of service management. - Bingley : Emerald, ISSN 1757-5826, ZDB-ID 2495133-X. - Vol. 34.2023, 4, p. 725-749
|
| Subject: | Cognitive evaluation theory | Continuance intentions | Psychological need support | Self-determination theory | Self-service technology | Service agent | Service recovery | Selbstbedienung | Self-service | Dienstleistungsqualität | Service quality | Beschwerdemanagement | Complaint management | Konsumentenverhalten | Consumer behaviour | Kognition | Cognition | Kundenzufriedenheit | Customer satisfaction |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JOSM-12-2021-0464 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014338201