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Model-based conflict resolution in service internationalization : a participatory approach
Prilla, Michael, (2010)
Semantically integrating heterogeneous content : applying social tagging as a knowledge management tool for process model development and usage
Prilla, Michael, (2007)
Von "Wicked Problems" zu semi-strukturierten Prozessen : modellgestützte Planung internationaler Dienstleistungsprozesse