Sensitivity analysis and ranking a private bank branches by data envelopment analysis based on service quality approach
Mohammad Mehdi Tavakoli and Hadi Shirouyehzad; Reza Dabestani
Year of publication: |
2013
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Authors: | Tavakoli, Mohammad Mehdi ; Shirouyehzad, Hadi ; Dabestani, Reza |
Published in: |
International journal of financial services management : IJFSM. - Olney, Bucks. : Inderscience Enterprises, ISSN 1460-6712, ZDB-ID 2193369-8. - Vol. 6.2013, 2, p. 105-117
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Subject: | data development analyses | operation | service quality | bank | sensitivity analysis | Dienstleistungsqualität | Service quality | Data-Envelopment-Analyse | Data envelopment analysis | Bank | Sensitivitätsanalyse | Sensitivity analysis | Bankgeschäft | Banking services | Ranking-Verfahren | Ranking method |
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