Serve perfectly, being happier : a perfectionistic perspective on customer-driven hotel employee citizenship behavior and well-being
Year of publication: |
2021
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Authors: | Wang, Yao-Chin ; Xu, Shi ; Ma, Emily |
Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 96.2021, p. 1-11
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Subject: | Conservation of resources theory | Hotel employee | Organization citizenship behavior | Perfectionism | Well-being | Hotellerie | Hotel industry | Arbeitsverhalten | Work behaviour | Tourismusberufe | Tourism employees | Arbeitszufriedenheit | Job satisfaction | Zufriedenheit | Satisfaction | Arbeitskräfte | Workforce |
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