Service as strategy at KHS Maschinen- und Anlagenbau
| Year of publication: |
1996
|
|---|---|
| Authors: | Baumgartner, Peter ; Kalmbach, Ralf ; Mahnel, Matthias ; Lütjens, Hans-Jörg |
| Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 12163971. - Vol. 6.1996, 3, p. 27-30
|