Service behaviours of highly committed financial consultants
Year of publication: |
2011
|
---|---|
Authors: | Furtmueller, Elfi ; Dick, Rolf van ; Wilderom, Celeste P. M. |
Published in: |
Journal of service management. - Bingley : Emerald, ISSN 1757-5818, ZDB-ID 2491767-9. - Vol. 22.2011, 3, p. 317-343
|
Subject: | Bankberufe | Bank employees | Leistungsmotivation | Work motivation | Kundenservice | Customer service | Finanzdienstleistung | Financial services | Österreich | Austria |
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