Service climate and customer satisfaction in a casino hotel : an exploratory case study
Year of publication: |
2010
|
---|---|
Authors: | Kralj, Anna ; Solnet, David |
Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 29.2010, 4, p. 711-719
|
Subject: | Hotellerie | Hotel industry | Glücksspiel | Gambling | Dienstleistungsmanagement | Service management | Kundenzufriedenheit | Customer satisfaction | Wettbewerbsvorteil | Competitive advantage | Australien | Australia |
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