Service delivery system design : characteristics and contingencies
Year of publication: |
2011
|
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Authors: | Ponsignon, F. ; Smart, P. A. ; Maull, R. S. |
Published in: |
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA. - Bingley : Emerald, ISSN 0144-3577, ZDB-ID 762449-9. - Vol. 31.2011, 3, p. 324-349
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Subject: | Kundenservice | Customer service | Elektrizitätswirtschaft | Electric power industry | Großbritannien | United Kingdom |
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