Service design using Taguchi's technique
Year of publication: |
2010
|
---|---|
Authors: | Thamaraiselvan, N. ; Arasu, B. Senthil ; Sivagnanasundaram, M. |
Published in: |
Ideas, insights and innovation on management research : an international perspective. - New Delhi : Macmillan Publ. India, ISBN 978-0-230-32889-1. - 2010, p. 118-129
|
Subject: | Kundenservice | Customer service | Qualitätsmanagement | Quality management | Kundenzufriedenheit | Customer satisfaction |
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