Service encounters and face loss : issues of failures, fairness, and context
Year of publication: |
2013
|
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Authors: | Lee, Yun Lok ; Sparks, Beverley ; Butcher, Ken |
Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 34.2013, p. 384-393
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Subject: | Gastgewerbe | Hospitality industry | Dienstleistungsqualität | Service quality | Beschwerdemanagement | Complaint management | Soziale Beziehungen | Social relations | Soziales Verhalten | Social behaviour | Nationalkultur | National culture | China |
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