Service Excellence - The Role of Information Technology
| Year of publication: |
1994
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|---|---|
| Authors: | Jackson, David ; Humble, John |
| Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 12163971. - Vol. 4.1994, 4, p. 36-40
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