Service failure and loyalty: An exploratory empirical study of airline customers
| Year of publication: |
1998
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|---|---|
| Authors: | Bejou, David ; Palmer, Adrian |
| Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 0887-6045, ZDB-ID 10271405. - Vol. 12.1998, 1, p. 7-22
|