Service failure of intermediary service : impact of ambiguous locus of control
Year of publication: |
May-September 2017
|
---|---|
Authors: | Lee, Bo Youn ; Cranage, David A. |
Published in: |
Journal of travel and tourism marketing. - Binghamton, NY : Haworth Press, ISSN 1054-8408, ZDB-ID 1408990-7. - Vol. 34.2017, 4/6, p. 515-530
|
Subject: | Intermediaries | suppliers | service failures | ambiguous locus of control | LOC | automatic causal processing | controlled causal processing | self-serving bias |
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