Service Failure Recovery and Prevention : Managing Stockouts in Distribution Channels
Year of publication: |
2017
|
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Authors: | Dong, Yan |
Other Persons: | Xu, Kefeng (contributor) ; Cui, Tony Haitao (contributor) ; Yao, Yuliang Oliver (contributor) |
Publisher: |
[2017]: [S.l.] : SSRN |
Subject: | Vertriebsweg | Distribution channel | Dienstleistungsqualität | Service quality | Beschwerdemanagement | Complaint management | Beziehungsmarketing | Relationship marketing |
Extent: | 1 Online-Ressource (58 p) |
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Type of publication: | Book / Working Paper |
Language: | English |
Notes: | In: Marketing Science, 34:5, 2015 Nach Informationen von SSRN wurde die ursprüngliche Fassung des Dokuments July 31, 2015 erstellt |
Source: | ECONIS - Online Catalogue of the ZBW |
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